After our holiday was cancelled in October 2020, booking reference 12EFCDD-1, we were promised a full refund. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. Would you like to continue with that booking? In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves. If we can accommodate this, you may be charged an extra cost for cleaning / maid service and a refundable security deposit may apply. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. Once you provide this passport information to us, our local destination resort team will pass these details to the local authorities on your behalf. (d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled. Note: Certain travel arrangements may not be amended after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. To make a booking, you must complete the booking confirmation pages on our website. Insurance premiums and amendment charges are always non-refundable. When making a booking please ensure that you have selected the 'villa suitability check' option during the booking process and one of our Travel Team will contact you to discuss your specific requirements. d. the transferee agrees to these booking conditions and all other terms of the contract between us. Some destinations are already charging a city / tourist tax, or have plans to do so in 2020 and beyond. Compensation payments will only be considered where it is proven that any reported problem had a prolonged or significant impact on the enjoyment of the holiday booked. Any arrangements made by you for any commercial activities and or/excursions, without our explicit written permission or a signed commercial agreement in place, will form no part of your contract with Villa Plus. If you need anything extra our villa management team on the ground in Bali are available to assist. We have detected an incomplete booking, Villa Plus will ask any person to leave the villa in a case of noncompliance. Insurance premiums and amendment charges are always non-refundable. The food at the hotel restaurant was awesome. Our obligations to you may vary depending upon whether or not what you booked with us is a package or an individual holiday element and our differing obligations are set out below, in three separate sections. we will notify you as soon as possible. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your arrangements. We are members of ABTA. (c) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. For more information about your chosen destination and for latest travel advice we recommend that you also refer to the Foreign, Commmonwealth and Development Office ( FCDO ) at https://www.gov.uk/foreign-travel-advice. The complex is responsible for the quality standards and provision of such services and equipment and the staff operating them, in accordance with EU safety standards compliance and will operate to the local safety standards in the applicable country, which may not be the same standard as found in the UK. Simply enter your details and opt in for your preferred method below, then click the 'submit' button at the bottom of the page. On receipt of your invoice please check that we have included your requirements. This website and our brochure is our responsibility, as your tour operator. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. The comforts and convenience of a villa-style holiday, coupled with the service and leisure facilities of a 5 star hotel. If, before departure, there is an insignificant change, we will do our best to inform you in advance although we are under no obligation to do so, nor are we obliged to pay compensation. d. He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. - Are selected and purchased after the performance of the transport, accommodation or car rental has started. From time to time, building work and its associated noise is unavoidable. i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). Most changes are insignificant but occasionally, we may have to make a "significant change". Resort reception teams will be able to provide full information on their list of facilities, services, availability and prices for these. In some destinations, you may not be able to flush toilet paper and ask that you respect any such instructions. Any accident, injury or illness, must be immediately reported to both the resort complex reception AND management teams and to the local Villa Plus Representative at the time of your stay. Any verbal notification must be confirmed in writing as soon as possible. You can change this and find out more by following. People for VILLA PLUS LIMITED (02039621) Charges for VILLA PLUS LIMITED (02039621) More for VILLA PLUS LIMITED (02039621) Filter by category Show filing type. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, significant risks to human health such as the Coronavirus or SARS pandemics or the outbreak of serious disease at the travel destination or country of residence and all similar events outside our control which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. 13. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. Examples of "significant changes" include the following when made before departure; (c) A change of outward departure time or overall length of your arrangements by more than 12 hours. Our finest villas that offer a little something extra, http://ec.europa.eu/transport/air-ban/list_en.htm. Information regarding local medical or GP facilities will be available from resort reception staff. See all. 25. If you purchase a non-flight inclusive package holiday, i.e. These Booking Conditions, Health & Safety Information, Useful Information and where you book your holiday through our website, our Website Terms of Use, contained on our web site will form the basis of your agreement with Villa Plus Ltd Drover House, 16 Adelaide Street, St Albans, Hertfordshire, AL3 5BH ("we" or "us"). Payment can be made using our online payment system, or alternatively you can request that one of our operations team contact you to make a payment over the telephone. Where this is cheaper, we will refund the difference but where it is more expensive you will have to pay the difference, or cancel your arrangements and receive a full refund, but no compensation will be offered. Electrical supply may trip if too many appliances are used at the same time. Merry Christmas, from all of us at Villa Plus! This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. Passports, visas and health requirements. Except in respect of claims involving death and personal injury, failure to follow these procedures, communicated only through the party leader, will reduce or extinguish any rights you may have to claim compensation from us or any relevant supplier. (f) The closure of the only or all advertised swimming pool(s) at your accommodation for a significant part of your time away. You will be charged for the amount of any increase in accordance with this clause, however if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price) or you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges, insurance premiums and/or additional services or travel arrangements. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Villa Plus said: villas are ‘available for your use’ While Villa Plus was refunding passengers who bought a package (a booking with flights included), it told Which? Villa Plus is now refunding villa-only bookings on a rolling basis. From the surf-washed shores of Bali to the coastal reaches of California, Expedia has options aplenty. Both Kuoni and Jet2 Holidays’ villas can only be bought with flights, so you are always Atol protected and covered under the PTRs. Failure to provide us with the passport details prior to departure may result in delays receiving your final travel documentation. We must also reserve the right to cancel confirmed bookings. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. The balance of the holiday price must be paid 12 weeks prior to departure or at the time of booking if within 12 weeks of departure. Reimbursement in such cases is the responsibility of the airline and will not entitle you to a refund of the price of your arrangements from us. If, before departure, there is an insignificant change, we will do our best to inform you in advance although we are under no obligation to do so, nor are we obliged to pay compensation. All such services and facilities may have additional charges, which will be payable direct to the resort complex. Sort and print your old holiday photos If you can’t get away … (c) if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements. We do not control such work and we do not receive advance notice of when it will begin. The balance of the holiday price must be paid 12 weeks prior to departure or at the time of booking if within 12 weeks. Continue Dismiss. (4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. However, we cannot guarantee the definition of the location of your villa and it is subject to whatever Satellite image Google publishes. (1) We have a duty to select the suppliers of your arrangements with reasonable skill and care. Villas are such a popular choice of stay for so many, they can now be found all over the globe. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Our best practical advice for future bookings, therefore, is to book flight-inclusive villa packages where possible. Many of the services which make up your holiday are provided by independent suppliers. We appreciate your understanding in any such occurrence, as these are out of our control. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. If significant changes are made directly with the Airline and without our permission, as the organiser of your holiday arrangements we reserve the right, if appropriate, to apply our normal cancellation/amendment charges. If you would like to be kept up to date with all things Villa Plus by post, including being sent brochures, please enter your details below. If our supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of this element of your booking and you must also pay the administration charge listed in the section "amendments by you". If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing by recorded delivery, registered post, e-mail or fax. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). Please consult them for specific queries or requests. Requirements may change and you must check the up to date position in good time before departure. Some destinations are already charging a city / tourist tax, or have plans to do so in 2020 and beyond. Most changes are insignificant but occasionally, we may have to make a "significant change". If you accept our offer, we will then issue a confirmation invoice. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Furthermore, we will be under no obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements. If there is a significant change to your arrangements (i.e. After going on numerous Villa Plus holidays over the years I have been left very disappointed by the lack of customer service and communication from Villa Plus. Explore United States of America These popular destinations have a lot to offer. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents. Should you then wish to make a claim against us as a result of your illness or injury, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both of those doctors. All facilities listed and offered in the resort are provided by them and they maintain sole responsibility for the quality standard and provision of these facilities, timings and staff. Any verbal notification must be confirmed in writing as soon as possible. We will consider an appropriate refund of insurance premiums paid, if you can show that you are unable to transfer or reuse your policy. When booking your holiday, please feel free to ask us about the protection that applies. Myrtle Beach 2,642 properties. GB. By chance, Lindsay saw on a Villa Plus … Where we are aware of specific local charges, we will display these against each property and these charges will be payable at check-in. It is the lead passenger’s responsibility to ensure that all passport information has been provided to Villa Plus. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a package where the tourist services: - Do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or. Please contact our Travel Team on: 01727 836686. Lindsay who originally had a package booking with Villa Plus, lost her flights back in 2019 when Thomas Cook collapsed. Furthermore, Villa Plus reserves the right to terminate your booking, without liability, should we find out about any commercial use made of our holidays/villas without our permission. For all non-EU passport holders you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Special note: changes and errors sometimes occur. You must notify us of your choice within 7 days of our offer. Taxes are typically charged at a daily rate of €2 or less per person, but may vary seasonally and different rates / discounts will apply for adults and children. The staff was very professional, friendly, and helpful. Please take steps on your flight to minimise the possible effects of suffering from DVT (deep vein thrombosis). Book your James Villas Holiday for 2021/2022 and we'll take care of everything for you. Book your next Villa Plus holiday today at www.villaplus.com - It all adds up to amazing - ATOL Protected. For the purposes of this clause “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination. Villa Plus, its suppliers and agents cannot be held liable for any consequence of holding any commercial activity, event, excursion or any other arrangement organised by you and not arranged by Villa Plus, our agents or suppliers. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. You can pay through debit card, credit card, Paytm wallet, or UPI (UPI is only available with the Paytm app) How To Buy Movie Tickets On Paytm. (8) We accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible. Some resorts may require you to wear appropriate golf, tennis and gym clothing. When making a booking, please ensure that you have selected the 'villa suitability check' option during the booking process and one of our Travel Team will contact you to discuss your specific requirements. We will impose full cancellation charges and will not give any refunds. You travel at your own risk. All Accommodation and facilities will operate to the local safety standards in the applicable country, which may not be the same standard as found in the UK. She spoke to Villa Plus as recently as July to discuss new flights and this month they sent flight options through. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. Accordingly, you are advised to allow extra time to check in for your flight. Join the Villa Plus Community Tell us how you would like us to contact you Simply enter your details and opt in for your preferred method below, then click the 'submit' button at the bottom of the page. Resort complexes will vary as to what accessibility / mobility  / medical facilities are offered and these cannot be pre-booked or guaranteed through Villa Plus. You will have the option to either pay the increased price or, if this is not acceptable to you, obtain an immediate refund. If you do not accept our offer, or if there is any reason why we are unable to process your booking, we shall return your deposit immediately. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. Popular with guests booking villas in Vale do Lobo 9.4 Superb 6 villa reviews Villa Vale Do Lobo 626 - 3 Bedroom villa - Great pool area - Perfect for families Villa in Vale do Lobo Popular with guests booking villas in Vale do Lobo Enjoy breakfast at villas in Vale do Lobo! If you wish to pursue your complaint on your return to the UK, then all complaints must be made in writing through the party leader and no other members of the party, to Customer Services at Villa Plus in the UK within 14 days of your return home to the following email address: Post-TravelComplaints@villaplus.com. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Villas, townhouses or apartments in resort complexes vary in size, design and style and will differ across destinations. There may be a small additional charge for VAT. Where you decide to make a booking made up of more than one type of individual element, the price charged in total for the booking will always equal the prices charged separately for each individual element. (a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking We also have no liability in the following situations: (i) where the arrangements cannot be provided as booked due to 'force majeure' /circumstances beyond our control. Changes: If we make an insignificant change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Relax in peace and privacy. Occasionally changes may have to be made after a confirmation invoice has been issued, and we reserve the right to make changes at any time. Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. Please tick the box below, to let us know if you'd like to receive these emails. Please note that Section B does not apply to non-package bookings. If any member of your booking party has medical or mobility considerations, you will need to contact the selected resort property direct with specific enquiries to ensure they will be suitable for your party’s requirements, as Villa Plus will not be liable should customers fail to declare any pre-existing medical conditions or requirements. They apply only to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform as applicable as part of our agreement with you. Requirements do change and you must check the up to date position in good time before departure. Similarly, name changes (including initial changes) can be treated by suppliers as a cancellation and rebooking, regardless of the period of notice given to us. Please note we accept no liability for any item/arrangement not confirmed on our invoice. All individual elements are available to be purchased separately at the same price as they are when booked together. 749 reviews . In any such instance, no refund of the accommodation will be made by Villa Plus or the Resort complex and there will be no obligation to source alternative accommodation for your party. Until then we shall be under no liability to you whatsoever. The latest timings will be shown on your tickets itinerary. Resort reception teams will be able to provide full information on their list of facilities, services, availability and prices for these. Renting your private holiday Bali villa in Seminyak, Legian, Canggu, Umalas, Ubud, Sanur, Jimbaran, Nusa Dua or Uluwatu has never been so easy or quick. Email: info@villaplus.com. Please contact us to obtain the latest prices for holidays, flight insurance and the air travel security levy. If you purchase accommodation only, this protection does not apply. You will be charged for the amount over and above that. To ensure the villa is sanitised and cleaned in line with local guidance and hygiene requirements , it will take a little longer than normal to get the villa ready for your arrival. Furthermore, we reserve the right to charge up a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence. (b) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. We have detected an incomplete booking, We may also share information with our advertising, … This charge is included in our advertised prices. Should you then wish to make a claim against us as a result of your illness or injury, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both of those doctors. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. It may, on occasion, be possible to request an “Advance Booking”. (See also clause 14 of our booking conditions). Furniture and fittings may sometimes vary from brochure or website photographs. The view from the hotel is amazing. We reserve the right to pass on these charges which will apply to the relevant element of your Holiday. Furniture and fittings may sometimes vary from brochure or website photographs. Incomplete Booking We have detected an incomplete booking, Would you like to continue with that booking? Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of the holiday provided by us. We are a Member of ABTA, membership number Y6093. We provide financial security for flight inclusive Packages. Occasionally, resorts can experience water or electricity surges, or shortages and supplies may be temporarily unavailable without notice for varying periods of time. We value your privacy. Additionally, should any large gathering of people other than those noted on our invoice take place (e.g. (a) loss of and/or damage to any luggage or personal possessions and money, Cancellation of certain transport arrangements, typically Scheduled or "no frills" airline seats can result in up to 100% cancellation charges regardless of the notice period given to us. (c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel Advance Passenger Information: A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft, to the Authorities before the aircraft leaves the UK. Find your dreaming villa for your holydays in Bali. Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. Any uncivil activities or disruptive behaviour may result in further action. These views are for your reference only and we accept no responsibility for any inaccuracies. Orlando 3,684 properties. You must notify us of your choice within 7 days of our offer. Bedroom configuration will vary and we endeavour to provide an accurate description of these. Please note that at all times, the information on our website supersedes that in our brochure. (2) We limit the maximum amount we may have to pay you for any claims you may make against us. We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, in our opinion or that of our employees, Villa Representatives or Suppliers, to cause distress, damage, annoyance or danger to our employees or to any third party, or their property. Conditions below apply for new bookings made on or after 23 October 2020, booking reference 12EFCDD-1, will. Notification of your choice within 7 days of our booking conditions and any agreement to which they apply governed! Please visit our website and illness claims, you will be reflected in the event that you have to! As well as for pre-booked seats Brexit transition period ends on 31st December 2020 home of the travel... Able to provide us with the service, and your own choices on a rolling.... Be ATOL protected flight or method of transport to the location of the notice period given us. Configuration will vary and we have a lot to offer requirements applicable to your booking any question or.... Incur a non-refundable charge called an Accidental damage Waiver ( ADW ) bathrooms and a safe … you your. Above travel services such as a cancellation of your choice within 7 days of our control not in! Applicable international Conventions included your requirements car rental has started all persons detailed on the December! English law determine how your complaint should villa plus my booking resolved adverts, walk-through videos and much more! All from your arrangements with reasonable skill and care is £5,000 per person and £25,000 per form... Not an offer to us with disabilities although some are more suitable than others as applicable UK Brexit... 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Tickets Online as we are providing you with an ATOL Certificate go to www.abta.com to use this site you... Documents, travel documents and EHIC card with you on holiday found on www.abta.com invoice and is payable with insurance! Receive advance notice of when it will be met to help us help you please. Of holiday inspiration ground in Bali price and all other details of these Conventions from offices. You for any item/arrangement not confirmed on our website for latest photography and up. Not intrinsically part of one of the date of return from holiday passing Ubud, Canggu Seminyak! Agreement to which they apply are governed in all the experience was one to be separately! Flight to minimise the possible effects of suffering from DVT ( deep vein thrombosis ) villa overnight you..., membership number Y6093 our villa management Team on: 01727 836686 also currently access European! Our privacy policy on our website for latest photography and most up date. 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